Refund policy

Kicks One Six — Return & Refund Policy

All Sales Final

At Kicks One Six, we take pride in providing quality footwear, clothing, and accessories. Please review your order carefully before completing your purchase.

Returns & Exchanges

All sales are final. We do not accept returns or exchanges for changes of mind, incorrect sizes ordered by the customer, or personal preferences.

This policy does not limit any rights or remedies customers may have under applicable law.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact Kicks One Six within 7 days of delivery whenever possible.

Include your order number, a description of the issue, and clear photos of the item and packaging.

We will review the issue and work toward an appropriate resolution, which may include a replacement, exchange, or refund.

The 7-day contact period does not limit rights provided by applicable law.

Refunds

When a refund is approved, it will be issued to the original payment method used at checkout.

Refund processing times may vary depending on your bank or payment provider.

Shipping Costs

Original shipping charges are generally nonrefundable for voluntary cancellations or other circumstances where a refund is not legally required.

If an item arrives defective, damaged, or incorrect, Kicks One Six will cover reasonable return shipping costs when a return is necessary to resolve our error.

Order Cancellations

Orders cannot be canceled once they have been shipped. Cancellation requests made before shipment will be reviewed individually and are not guaranteed.

Contact Us

For questions regarding your order or this policy, please contact Kicks One Six through our official customer support contact information listed on our website.

Thank you for shopping with Kicks One Six.

More Than Just Kicks.